Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165. (Fax) * (Email) * (Website)


So there be no confusion, I would like to clarify a couple of points concerning our refund policy.

Our programs are "open-enrollment." This means that in order to conduct the seminars, we need to recruit a certain number of paid participants. Each offering has its own "break-even" (paid number of registrants needed to run) figure.

If we receive a registration or registrations from an agency, we fully expect that those who registered will be attending the program(s) or substitutes sent in their place. Many times, we elect to run programs with very low numbers based on the expectation that those who had registered will attend.

In order for us to determine if it is financially feasible to conduct a program, we must be notified at least ten (10) working days prior to the opening session of the program you plan to attend. If we are notified within this time frame, we make a decision to either go ahead and run the program or to cancel it. In other words, if you enroll in a program, and we are not notified within this time frame, we assume that you will be attending and base our decision to conduct the program on this fact.

At the same time, we recognize that certain events and situations occur at the last minute and we take this into consideration. So, our policy is to still expect payment, but we will extend to your department a credit in the full amount of the registration fee for a future program. The term for any credit extended will be ninety days or within a time frame when the same or another program is conducted where your personnel might attend..

We feel this policy is fair to all concerned. If you check other seminar vendors, you will find that they, too, have cancellation policies where they must be notified a certain number of days before the conduct of the program. Many require cancellation notices far more days in advance and with no credits extended.

If you have any questions, please call Mr. Haber at (302) 654-8244 or email