PLEASE FORWARD THIS PROGRAM NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR COMMUNICATION CENTER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) 302-225-4165 (Fax) haberbenchmark@aol.com (Email) www.seminars.org (website)

A SEMINAR DESIGNED FOR NEW COMMUNICATION CENTER CALL-TAKERS AND DISPATCHERS OR EXPERIENCED COMMUNICATION CENTER PERSONNEL DESIRING A REFRESHER ON THE BASIC FUNCTIONS ASSOCIATED WITH THESE TWO POSITION ROLES AND RESPONSIBILITIES. PROGRAM TO BE CONDUCTED APRIL 5-6, 2017 AT THE MARYLAND-NATIONAL CAPITAL PARK POLICE HEADQUARTERS IN SILVER SPRING, MARYLAND

BASIC CALL-TAKERS/DISPATCHERS TECHNIQUES AND PROCEDURES
April 5-6, 2017
This program will assist the participant in focusing on critical areas and problems associated with communication center call-taking and dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of personnel engaged in these functions and fulfillment of their duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator. INSTRUCTOR: Miles Turner, Training Officer and Supervisor of Communications, Virginia State Police, Richmond, Virginia (retired)

DATE/LOCATION/TIME
Program will be conducted April 5-6, 2017 at the Maryland-National Capital Park Police Headquarters, 12751 Layhill Road in Silver Spring, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each program day.

FEE: $295 per person

TEAM DISCOUNT RATE
(A) Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50)
(B) Enroll three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order no later than March 29, 2017. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm that we received your registration. Prior to registering, please link to www.leseminars.org/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
For information, link to www.leseminars.org/lodging.htm

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FORTHCOMING COMMUNICATION CENTER SEMINAR
Consider enrolling in the follow-up "Advanced Call-Taker/Dispatcher Seminar" also scheduled at the Maryland-National Capital Park Police Headquarters in Silver Spring, Maryland. The date will be September 13-14, 2017. To receive an announcement on this seminar, call Jacob Haber at (302) 654-8244.

If you received this fax notice in error or prefer no longer to be faxed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

-------------------------REGISTRATION FORM--------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher Procedures" to be conducted April 5-6, 2017 at the Maryland-National Capital Park Police Department in Silver Spring, Maryland.

Enclosed is a personal check, agency check, or agency purchase order in the amount $295 per person or according to the team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. You may register by MasterCard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip___________________________________________
Daytime Telephone No.____________________________________
Personal Cell-Phone Emergency No._________________________
Fax No. ________________________________________________
________________________________________________________
Email Address for Delivery of Confirmation Letter and Invoice

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than March 29, 2017. If you faxed your registration form, be sure to call (302) 654-9091 to confirm that we received it